Online and offline retailers juggle order tracking, return requests, and customer feedback across WhatsApp threads and paper slips. FormBharat gives you a shareable order form, a return/exchange request form customers can fill from home, and a feedback form to capture reviews, all from one free account, no developer required. (A UPI payment field for orders is coming soon.)
Use cases
Custom order form: UPI payment coming soon
The most-used FormBharat workflow for retail & e-commerce teams.
Product return and exchange request form
Customer review and feedback collection
Loyalty programme signup form
Wholesale and bulk order form
Pre-launch waitlist and interest form
Why FormBharat
Not a generic form tool, built with the workflows, payment methods, and constraints of Indian businesses in mind.
Customers can already pick product, variant, and quantity in the form. A UPI payment field so they can pay inside the same step is coming soon.
Instead of WhatsApp messages, customers fill a structured return form with order number, product, and reason. Easier to track, easier to process, no back-and-forth.
Unlimited forms, unlimited responses, no per-transaction fee from FormBharat. Order forms, return forms, loyalty signups, all free during early access.
FAQ
Not yet, a Payment field for UPI, debit card, and credit card is coming soon. For now, customers submit product and quantity details and you arrange payment separately.
Yes. Use dropdown or radio fields for size, colour, and variant selection. Add a Quantity field. Customers specify exactly what they want, no ambiguity in the order.
Yes. Create a separate return request form with fields for order number, item name, reason for return, and preferred resolution (refund or exchange). Customers fill it online instead of messaging you, reducing back-and-forth.
Enable automatic email notifications in your form settings. Every customer gets a confirmation email when they submit. Customise the message to include estimated dispatch time or next steps.
Yes. Share the form link online (WhatsApp, Instagram, website) and generate a QR code for your physical store. Both link to the same form, all orders land in one dashboard.
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