Online and offline retailers juggle order tracking, return requests, and customer feedback across WhatsApp threads and paper slips. FormBharat gives you a shareable order form with UPI payment, a return/exchange request form customers can fill from home, and a feedback form to capture reviews — all from one free account, no developer required.
Use cases
What you can do with FormBharat
Custom order form with UPI payment
Product return and exchange request form
Customer review and feedback collection
Loyalty programme signup form
Wholesale and bulk order form
Pre-launch waitlist and interest form
Sample template
Sample form fields
A typical retail & e-commerce form on FormBharat looks like this. Every field is customisable.
+ Add any custom fields. Set required / optional. Reorder by drag. Goes live instantly.
Why us
Why Indian retail & e-commerce businesses choose FormBharat
Order and pay in one form
Customers pick product, variant, and quantity, then pay via UPI inside the same form. You receive order details and payment at the same time — no separate payment follow-up.
Digital return requests
Instead of WhatsApp messages, customers fill a structured return form with order number, product, and reason. Easier to track, easier to process, no back-and-forth.
Free for retail businesses
Unlimited forms, unlimited responses, no per-transaction fee from FormBharat. Order forms, return forms, loyalty signups — all free during early access.
FAQ
Common questions
Can customers place orders and pay via UPI in the same form?
Yes. Add a Payment field to your order form and customers can select products, enter quantity, and pay via UPI, debit card, or credit card — without leaving the form. You receive order and payment confirmation together.
Can I collect size, colour, or variant preferences in the order form?
Yes. Use dropdown or radio fields for size, colour, and variant selection. Add a Quantity field. Customers specify exactly what they want — no ambiguity in the order.
Can customers submit return or exchange requests through a form?
Yes. Create a separate return request form with fields for order number, item name, reason for return, and preferred resolution (refund or exchange). Customers fill it online instead of messaging you — reducing back-and-forth.
How do I notify customers once their order is confirmed?
Enable automatic email notifications in your form settings. Every customer gets a confirmation email when they submit. Customise the message to include estimated dispatch time or next steps.
Can I use the same form for both online and in-store orders?
Yes. Share the form link online (WhatsApp, Instagram, website) and generate a QR code for your physical store. Both link to the same form — all orders land in one dashboard.
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