A Google review tells you a customer was unhappy. A feedback form tells you why — and gives you something to act on. FormBharat lets you collect NPS scores, star ratings, and written responses in a single form you can share on WhatsApp the moment a customer walks out or places an order.
How it works
Three steps to results
Design a feedback form in minutes, or use a ready template
Share via WhatsApp, email, or QR code at checkout or delivery
Track NPS and satisfaction trends in your dashboard
What you get
Everything included, free
NPS & star rating fields built in
Anonymous submission option for honest responses
Auto-email alert when a negative rating comes in
CSV export and Google Sheets sync for analysis
Real-time response dashboard
Share via WhatsApp, QR code, email, or website embed
Sample template
Sample form fields
Here's what a typical customer feedback form looks like. Every field is customisable.
+ Add any custom fields you need. Drag to reorder. Set as required or optional.
FAQ
Common questions
What is an NPS field and how does it work?
NPS (Net Promoter Score) asks customers to rate how likely they are to recommend you on a scale of 0–10. FormBharat includes a built-in NPS field you can add to any form. Scores of 9–10 are Promoters, 7–8 Passives, and 0–6 Detractors — giving you a single number to track satisfaction over time.
Can customers submit feedback anonymously?
Yes. Make the name and contact fields optional or remove them entirely. Customers who want to give honest feedback without being identified can do so — you still get the rating and written response.
How do I share the feedback form with customers?
Share the form link on WhatsApp, put a QR code on your bill or counter, embed it on your website's thank-you page, or send it via SMS after a transaction. The form opens in any browser — no app download required.
Will I get alerted if someone leaves a bad rating?
Yes. Set up an automatic email notification that fires when a response falls below a star threshold. This lets you follow up with unhappy customers quickly, before they leave a public review.
Can I export feedback data to Excel for analysis?
Yes. All responses export as a CSV file from your dashboard. You can also connect to Google Sheets so every new response appears in a spreadsheet automatically, in real time.
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