Collect structured feedback with NPS, star ratings, and open-ended questions. See trends at a glance.
Customer Feedback Form
Why it matters
A Google review tells you a customer was unhappy. A feedback form tells you why, and gives you something to act on. FormBharat lets you collect NPS scores, star ratings, and written responses in a single form you can share on WhatsApp the moment a customer walks out or places an order.
How it works
Design a feedback form in minutes, or use a ready template
Share via WhatsApp, email, or QR code at checkout or delivery
Track NPS and satisfaction trends in real time
What you get
No feature tiers. No upgrade prompts. All of this is available from day one.
NPS & star rating fields built in
Anonymous submission option for honest responses
Auto-email alert when a negative rating comes in
CSV export and Google Sheets sync for analysis
Real-time response analytics
Share via WhatsApp, QR code, email, or website embed
In practice
A salon sends the feedback form link via WhatsApp right after checkout. A customer rates their visit and leaves a comment. If the rating comes in at 2 stars or below, the owner gets an instant email alert and can call the customer back before they post a public review elsewhere. Weekly, the owner exports responses to Google Sheets to track the NPS trend over the month.
Not a fit if
FAQ
NPS (Net Promoter Score) asks customers to rate how likely they are to recommend you on a scale of 0–10. FormBharat includes a built-in NPS field you can add to any form. Scores of 9–10 are Promoters, 7–8 Passives, and 0–6 Detractors, giving you a single number to track satisfaction over time.
Yes. Make the name and contact fields optional or remove them entirely. Customers who want to give honest feedback without being identified can do so, you still get the rating and written response.
Share the form link on WhatsApp, put a QR code on your bill or counter, embed it on your website's thank-you page, or send it via SMS after a transaction. The form opens in any browser, no app download required.
Yes. Set up an automatic email notification that fires when a response falls below a star threshold. This lets you follow up with unhappy customers quickly, before they leave a public review.
Yes. All responses export as a CSV file in one click. You can also connect to Google Sheets so every new response appears in a spreadsheet automatically, in real time.
Explore by industry
For a feedback form already shaped around a specific industry's workflow, the Restaurants & Food or Healthcare industry pages walk through what this looks like for those businesses specifically.