Returns arrive as a pile of chat messages: no order number, no photo, and nobody remembers whether the customer wanted a refund or a different size. This form sorts the request first, then asks only what that request needs. A refund asks for the reason and where to send the money, an exchange asks for the new size, and a damaged item asks for a photo of the parcel.
Why this template
16 pre-built fields, edit, remove, or add more in the form builder.
Your Name
WhatsApp Number
Order Number or Order Date
Item You Are Writing About
What Would You Like?
Return and refund · Exchange for another size or colour · Replacement for a damaged or wrong item · Something else
Reason for Return
Changed my mind · Size or fit issue · Quality not as expected · Looks different from the photo · +1 more
Is the item unused, with tags and packaging intact?
Where Should We Send Your Refund?
Original payment method · UPI ID · Store credit
UPI ID for Refund
Size or Colour You Want Instead
What Went Wrong?
Item arrived damaged · Wrong item was sent · Item was missing from the parcel · Item stopped working
Photo of the Item and the Parcel
Tell Us What Happened
Pickup Address
Same as the delivery address · A different address
New Pickup Address
Pincode for Pickup
Free · No credit card · Customize every field
Click "Use this template free", the form builder opens with all fields pre-loaded.
Edit labels, add your branding, reorder fields, or add conditional logic. Hit Publish.
Share via WhatsApp link, embed on your website, or print a QR code. Responses land in your dashboard.
In practice
A seller sends this link to a customer who wants a different size. The customer picks exchange, types the size she wants, and confirms the pickup address. Another customer picks damaged item, uploads two photos and is not asked about refunds at all.
Not a fit if
Yes. Put the return window and conditions in the form description so customers see them before they submit.
No. It collects the request with the details you need. You review it and send the refund yourself.
Yes. Edit the options in the first question and use the builder's conditional logic to show or hide the follow-up questions for each one.